1. Collection of Personally Identifiable Information and other Information
When you use our online marketplace, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our online marketplace to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the online marketplace without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the online marketplace. We may automatically track certain information about you based upon your behaviour on our online marketplace. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our online marketplace or not), which URL you next go to (whether this URL is on our online marketplace or not), your computer browser information, and your IP address.
If you choose to subscribe to a Jewellery Saving Scheme on our online marketplace, we collect information about your buying behaviour.
If you transact with us, we collect some additional information, such as a billing address, identity proof, nominee details and KYC compliance related documents. Our payment gateway partner may request a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details.
If you choose to post messages on our message boards, or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the online marketplace, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number,) from you when you set up a free account with us. While you can browse some sections of our online marketplace without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
2. Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our online marketplace.
We identify and use your IP address to help diagnose problems with our server, and to administer our online marketplace. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our online marketplace, providing you with content that we think you might be interested in and to display content according to your preferences.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
3. Sharing of personal information
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
4. Links to other sites
Our online marketplace links to other online marketplaces that may collect personally identifiable information about you. SchemesCentral.com is not responsible for the privacy practices or the content of those linked online marketplaces.
5. Security Precautions
Our Online marketplace has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
7. Your Consent
8. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Rajnish Kesharwani
Swarmverse Big Data Solutions Pvt. Ltd.
GINSERV, 3RD Floor, Incubator 14
CA Site No:1, JSS Institution Campus
HAL 3rd Stage, Behind Leela Palace
Time: Mon – Sat (9:00 AM – 6:00 PM)